INHANSS – Detailed Frequently Asked Questions
1. How quickly will my order be shipped?
Prepaid orders are dispatched immediately via express delivery.
COD orders are sent after confirmation via standard shipping.
Delivery time is usually 3–5 business days across India.
2. Are there any additional charges?
Free shipping on prepaid orders above ₹499.
Orders below ₹499 attract a ₹30 fee.
COD orders ₹499+ carry an additional ₹70 fee.
3. How do I track my order?
Tracking details are sent via WhatsApp by our delivery partner.
Please ensure you provide a WhatsApp number while placing your order.
Need help? Message us on WhatsApp and we’ll assist you with tracking.
4. Can I return or exchange an item?
Returns are only accepted if you receive a damaged or wrong item.
You must share an unboxing video within 24 hours of delivery.
We keep packaging videos for 15 days and can verify any claim.
5. What are the conditions for exchange?
We may offer an exchange in special cases.
Customers will need to pay reverse shipping, and the exchange value will be the product cost minus forward + reverse shipping.
6. What happens if I receive a damaged/wrong product?
If verified via our packaging video, we will offer:
A free exchange with your next order, or
A full refund (if replacement isn’t possible)
7. What products are not eligible for return?
Worn, altered, or damaged items after delivery
Customized or made-to-order jewelry
8. Can I cancel my order?
Orders can be cancelled within 2 hours of placing by contacting us on WhatsApp or email.
9. How are orders packaged?
All INHANSS orders are packed under strict supervision with recorded packaging videos for authenticity.
10. What support channels can I reach out to?
Email: reachus@inhanss.com
WhatsApp: Our team is always happy to help!
INHANSS | Jewelry Made with Heart, Delivered with Trust