INHANSS – Detailed Frequently Asked Questions

1. How quickly will my order be shipped?

  • Prepaid orders are dispatched immediately via express delivery.

  • COD orders are sent after confirmation via standard shipping.

  • Delivery time is usually 3–5 business days across India.

2. Are there any additional charges?

  • Free shipping on prepaid orders above ₹499.

  • Orders below ₹499 attract a ₹30 fee.

  • COD orders ₹499+ carry an additional ₹70 fee.

3. How do I track my order?

  • Tracking details are sent via WhatsApp by our delivery partner.

  • Please ensure you provide a WhatsApp number while placing your order.

  • Need help? Message us on WhatsApp and we’ll assist you with tracking.

4. Can I return or exchange an item?

  • Returns are only accepted if you receive a damaged or wrong item.

  • You must share an unboxing video within 24 hours of delivery.

  • We keep packaging videos for 15 days and can verify any claim.

5. What are the conditions for exchange?

  • We may offer an exchange in special cases.

  • Customers will need to pay reverse shipping, and the exchange value will be the product cost minus forward + reverse shipping.

6. What happens if I receive a damaged/wrong product?

  • If verified via our packaging video, we will offer:

    • A free exchange with your next order, or

    • A full refund (if replacement isn’t possible)

7. What products are not eligible for return?

  • Worn, altered, or damaged items after delivery

  • Customized or made-to-order jewelry

8. Can I cancel my order?

  • Orders can be cancelled within 2 hours of placing by contacting us on WhatsApp or email.

9. How are orders packaged?

  • All INHANSS orders are packed under strict supervision with recorded packaging videos for authenticity.

10. What support channels can I reach out to?

INHANSS | Jewelry Made with Heart, Delivered with Trust