INHANSS – Frequently Asked Questions (FAQs)

1. When will my order be shipped?

Most INHANSS jewellery is carefully handcrafted and quality-checked before dispatch.

  • Order processing usually takes 24–72 hours

  • Once shipped, delivery typically takes 3–5 business days across India

During peak periods, timelines may vary slightly — but we always aim to dispatch at the earliest.

2. Do you offer Cash on Delivery (COD)?

Yes, we do 😊

  • COD is available on eligible pin codes

  • A ₹100 COD charge applies

  • COD orders may require a quick confirmation before dispatch

If COD isn’t available for your location, you’ll see that clearly at checkout.

3. Are there any shipping charges?

We keep shipping transparent and simple:

  • ₹50 shipping charge on orders below ₹500

  • Orders above this value may qualify for promotional or free shipping (as displayed at checkout)

👉 Whatever you see at checkout is the final amount — no hidden charges.

4. How will I track my order?

Once your order is shipped:

  • Tracking details are shared via WhatsApp/SMS by our delivery partner

  • Please ensure you enter a WhatsApp-enabled number at checkout

If you need help at any point, just message us — we’re happy to assist.

5. Do you share real product videos before dispatch?

Yes — this is one of our core trust practices.

  • We share real product videos before or after dispatch (as applicable)

  • This ensures you know exactly what you’re receiving

What you see is what you get.

6. Can I cancel my order?

Yes, cancellations are possible within 2 hours of placing the order.

Since our jewellery moves quickly into the making and packing stage, cancellations after this window may not be possible.

7. Can I return my order? )

We understand that shopping online can feel uncertain — that’s why we’ve put checks in place to keep things fair for everyone.

💛 Returns are accepted only if:

  • You receive a damaged item, or

  • You receive the wrong product

To help us resolve this smoothly:

  • Please share an unboxing video within 24 hours of delivery

  • The product should be unused and in original condition

This helps us act quickly and responsibly.

8. What if I receive a damaged or incorrect item?

Don’t worry — we’ve got you covered.

Once verified using:

  • Your unboxing video, and

  • Our internal packaging verification records (kept for 15 days)

We will offer:

  • A replacement / exchange, or

  • A refund, if a replacement isn’t possible

Our priority is a fair and stress-free resolution.

9. Do you offer exchanges?

Yes, exchanges may be offered in special cases, subject to approval.

  • Reverse shipping is borne by the customer

  • Exchange value is adjusted after accounting for logistics (forward + reverse shipping)

Our support team will clearly guide you if your order qualifies.

10. Which items are not eligible for return or exchange?

To maintain hygiene and craftsmanship standards, we’re unable to accept returns/exchanges for:

  • Items that are worn, used, altered, or damaged after delivery

  • Customized or made-to-order jewellery

  • Requests raised without an unboxing video within 24 hours

11. Can I change my address or phone number after ordering?

If you reach out immediately , we’ll try our best to update it before dispatch.
Once shipped, changes may not be possible.

12. How can I contact INHANSS?

We’re always here to help.

📧 Email: reachus@inhanss.com
💬 WhatsApp: Use the WhatsApp button on our website (fastest response)

INHANSS
Looks-first jewellery, handcrafted with care and delivered with trust.