Return & Exchange Policy
Each INHANSS piece is crafted with care. If something’s not right, we’re here to help.
Return Eligibility:
Returns are accepted only for damaged or incorrect items.
Please send an unboxing video within 24 hours of delivery for review.
Packaging Verification:
Every order is packed under supervision with a recorded packaging video.
These videos are retained for 15 days post-dispatch and are available upon request to verify claims.
Exchanges:
Exchanges may be offered in special cases where the packaging video showed that a broken/incorrect item was shipped.
Customers must bear reverse shipping charges, and the exchange value will be product cost minus two-way shipping.
For confirmed cases of damage or wrong item (validated via packaging video), we offer:
A free exchange with their next order, OR
A full refund if a replacement is not possible
Items Not Eligible for Return:
Products worn, altered, or damaged post-delivery
Customized or made-to-order pieces
Cancellations:
Orders may be cancelled within 2 hours of placement by contacting us via WhatsApp or email.
Need Help? Email us at reachus@inhanss.com or message us on WhatsApp.
INHANSS | Handmade with Heart. Delivered with Care.